FAQs

Delivery

When will I receive my order?

We aim to ship out all orders within 1-2 working days. Delivery times vary by country and/or delivery method chosen at the checkout - please see our Delivery & Returns page for more information.

Can I change my delivery address?

If you entered the wrong delivery address at the checkout, please get in touch with us as quickly as possible to let us know the correct address. Unfortunately, we cannot change the delivery address once your order has been shipped.

Do you offer gift wrap?

Yes! You can choose the gift wrap option at the checkout, when you choose your shipping method: we’ll wrap your purchase in luxury Greek vase themed wrapping paper, and if you choose to include a gift message we’ll handwrite this onto an accompanying postcard for you.

Jewellery

Is your jewellery handmade?

Yes! All our jewellery is handmade in our home studio in Scotland, on the Fife coast.

What is your jewellery made from?

All the metal components of our jewellery are either sterling silver or gold filled (a heavy plating of gold over sterling silver; much higher quality and more durable than ordinary gold plated metal).

The rest of our jewellery is made from FSC certified birch plywood and acrylic plastic.

How do I look after my jewellery?

In short: don’t wear it to bed, to shower, or to exercise. For more detailed care instructions, see our jewellery care page.

Do you make clip-on earrings?

Yes! All of our stud earrings are available as clip-ons for those of us without pierced ears.

Can you change the length of a necklace?

Yes! We can do custom and/or adjustable necklace chains - please email natasha@platosfire.co.uk so we can discuss.